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Healthcare First
Client
Healthcare First, a Springfield, MO based company that specializes in delivering innovative, easy-to-use, and affordable solutions for home health and hospice agencies.
Project goal
The project sought to gain insights into the requirements and preferences of homecare and hospice nurses while utilizing the Healthcare First mobile application for patient data entry. Additionally, it aimed to pinpoint the essential design elements crucial for the efficient performance of home and hospice care nurses, and to suggest enhancements and workflow support to benefit these nurses.
Role
I participated in multiple focus groups and individual user interviews to establish the needs of the target audience. Later, I conducted usability evaluations of A/B website prototypes and assisted with the website mock up design by using PPT.
Tools
Morae, observation notes, PPT
Team
Client, software developers, usability team.
Outcome
Conducting interviews with real users proved instrumental in pinpointing the design features essential for the efficient performance of mobile home and hospice care nurses. The usability evaluations also aided in identifying areas that required further enhancement to improve the overall usability of the system.