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Cerner Health Patient Portal
Client
Cerner Oracle corporation
Project goal
To assist with the agile development of the mobile version of the patient portal with specific attention to features such as eVisits (online doctor visits) and Clinical Exchange (the secure exchange of vital patient summaries within the clinician's workflow).
Role
I assisted with the process conceptualization,
created interview protocols, conducted user interviews and data analysis, wrote the final report. In addition, I participated in weekly meetings with the agile development team to work on features design and placement.
Tools
PPT to design wireframes, Morae for user interviews, usability heuristics.
Team
Agile development team, usability evaluation team.
Outcome
The usability team identified several "pain points" and opportunities for enhancement, which were subsequently employed to guide the design of the new version of the mobile app.